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Frequently Asked Questions

Process

How do I order a dress?

The easiest way to order your dress is through our online store. You can go to the shop page, add items to your cart and then you are off! Alternatively, you can call a stylist between 10am - 4pm on weekdays at (226) 400 - 0583 and place your order over the phone.

Do not hesitate to contact us if you have any further questions about ordering!

Do you have a store I can visit?

There are several ways you can visit and try on dresses in-store:
1) You can find our retail partner locations here. If you are in the area, please contact the boutique for an appointment.
2) Visit our Events Page to find out about our pop-up events that allow our bridesmaids to try dresses on in various locations across Canada.

Process

Measurement & Fit

How do I order a dress?

The easiest way to order your dress is through our online store. You can go to the shop page, add items to your cart and then you are off! Alternatively, you can call a stylist between 10am - 4pm on weekdays at (226) 400 - 0583 and place your order over the phone.

Do not hesitate to email us at 151charlotte@bridesmade.ca if you have any further questions about ordering!

Do you have a size chart?

Do you have a store I can visit?

There are several ways you can visit and try on dresses in-store:
1) You can find our retail partner locations here. If you are in the area, please contact the boutique for an appointment.
2) Visit our Events Page to find out about our pop-up events that allow our bridesmaids to try dresses on in various locations across Canada.

Can I alter my rental dress?

Our dresses are size adjustable to fit your body perfectly. Alterations are not required to make the dress fit the way you want it to. If the dress is returned altered, you will be charged the retail price.

When do I receive my dress?

All rentals will arrive 2 weeks before your prom! All purchases will arrive 8 - 12 weeks after your order date.

Are plus sizes available?

Of course! Our Infinity dresses go up to size 24. Our Classic Collection goes up to a size XL.

When will you pick up the dress?

We will pick up the rental dress 3 days after your prom! Simply place your dress back in the shipping box and leave it on your front door step.

Can I try on a dress before ordering?

We know that some girls would prefer to try on their dress before choosing. Here are your options if you want to try on a dress:

When will I receive my dress?

All rentals will arrive 2 weeks before your prom! All purchases will arrive 8 - 12 weeks after your order date.

When will you pick up the dress?

We will pick up the rental dress 3 days after your prom! Simply place your dress back in the shipping box and leave it on your front door step.

Shipping

Returns & Refunds

What shipping carrier do you use?

We use UPS for all event and fit dress orders.

If I change my mind, can I get a refund?

Absolutely! We offer full refunds on all dress rentals up until 20 days before your prom, and purchases can be refunded up until 3 months before your prom.

Where do you ship to?

All across Canada!

What if I don't return my dress on time?

Please try your absolute best to place your dresses outside of your house for UPS to pick up within three days of the wedding. After three days, there is a $10/day late fee per dress up until the retail price of the dress.

Do we pay extra for shipping?

The rental prices of prom dresses include two-way shipping. There is a prepaid return label included in all rental packages for you to return your dresses. If you decide to purchase your dress, the shipping is included!

What if I damage the dress?

If there is minor wear-and-tear to the dress, no problem – we understand you may have partied a little too hard! If the dress is damaged beyond repair, you are then charged the full retail price.

When will you pick up the dress?

We will pick up the rental dress 3 days after your prom! Simply place your dress back in the shipping box and leave it on your front door step.

Measurement & Fit

Do you have a sizing chart?

Can I alter my dress?

Our dresses are size adjustable to fit your body perfectly. Alterations are not required to make the dress fit the way you want it to. If a rental dress is returned altered, you will be charged the retail price.

Are plus sizes available?

Of course! Our Infinity dresses go up to size 24. Our Classic Collection goes up to a size XL.

Can I try on a dress before ordering?

We know that some girls would prefer to try on their dress before choosing. Here are your options if you want to try on a dress:

Shipping

What shipping carrier do you use?

We use UPS for all event and fit dress orders.

Where do you ship to?

All across Canada!

Do I need to pay extra for shipping?

We cover the return shipping on all rentals! There is a postage-paid and pre-addressed label included in all packages for you to return the dresses.

When will you pick up the dress?

We will pick up the rental dress 3 days after your prom! Simply place your dress back in the shipping box and leave it on your front door step.

Returns & Refunds

What if I change my mind. Can I get a refund?

Absolutely! We offer full refunds on all dress rentals up until 20 days before your prom, and purchases can be refunded up until 3 months before your prom.

What if I don't return the dress on time?

Please try your absolute best to place your dresses outside of your house for UPS to pick up within three days of the wedding. After three days, there is a $10/day late fee per dress up until the retail price of the dress.

What if I damage the dress?

If there is minor wear-and-tear to the dress, no problem – we understand you may have partied a little too hard! If the dress is damaged beyond repair, you are then charged the full retail price.

Contact us:

Email: 151charlotte@bridesmade.ca

Phone: 226-400-0583

Phone: 226-400-0583

151 Charlotte is a sub-brand of Canadian company BridesMade. Visit BridesMade.ca here.