Appointment

Where is your boutique located?

We are located at 108 Ahrens St. W, Kitchener, ON.

We also have partner stored located all across Canada.

I don't live near your boutique! Where can I go to try on your dresses in-person?

We have many places all across Canada you can go to try on our dress in-person.

See a list of our partner stores here.

Do I need to bring anything to my appointment?

To ensure the perfect fit we recommend bringing shoes the similar size of those you will wear on the big day.

We also recommend wearing nude and strapless undergarments to see the dresses best.

What payment methods do you take in the boutique?

We accept cash and credit.

Can I try on every style and colour of dress during my appointment?

We have every style in every size available to try on in our boutique. We also have every colour available to see at in the boutique however, you may not be able to try on your style and size in every colour.

I don't think I can pay for my dress all at once!

Not a problem! Reach out to a stylist at stylists@bridesmade.ca and ask about our deposit program!

How do I book an appointment?

You can book an appointment with one of our stylists here.

To book an appointment at one of our partner stores please contact us at stylists@bridesmade.ca

What are your hours of operation?

We are open from 12PM-8PM Monday to Friday and 10AM-6PM Staurday and Sunday.

Measurement & Fit

How does BridesMade ensure a perfect fit?

When you order a rental dress we send you dresses to try on at home when convenient for you. You will then be able to pick the right size for you before conf riming your order. Our dresses also have built-in adjustability features that help fit the dress to each individual bridesmaid!

Do you have a size chart?

Yes we do! Take a look below and feel free to reach out to us if you have any questions.

I don't know how to take my own measurements!

Your local dry cleaner is often able to take measurements for you!

How do I know which style looks good on my body?

Each of our dresses description has suggestions on which body type it compliments best.

Can I alter my dress rental?

All dresses are made to be completely adjustable! Each dress has features that allow it to fit all shapes and sizes.

For each of our dresses we have different length options available upon request. Additionally, we can include hemming tape if the dress is too long. For our infinity dresses you can adjust the dress to different lengths.

With that being said, alterations are not required to make the dress fit the way you want it to. If the dress is returned altered, you will be charged the retail price.

Can I change my dress size after I order it?

Absolutely! We recognize that body changes happen, so we are happy to remain flexible. Just send us an email to stylists@bridesmade.ca with your changes, and a personal stylist will be sure to help you out. Changes must be made at least 4 months before your wedding date to ensure we can have your proper size in-stock in time.

What size range do your dresses fit?

Our Classic Collection has sizes available from XXS to XXL.

Our Infinity Collection has sizes available from 00-24.

Timing

How far in advance should we order?

We suggest that you book as early as possible in order to ensure we have the dresses you would like available. Overall, the sooner you book, the more diverse your dress options are.

Please note that dress purchases take approx. 8-12 weeks to arrive.

When will the dresses arrive?

All dress rentals are guaranteed to arrive at least two weeks before your wedding date. Need more time? No problem! For $10 more you can have your dress rental arrive 4 weeks before your wedding. Dress purchases take approx. 8-12 weeks from your purchase date to arrive.

What if I have a destination wedding?

That is no problem, all dress rentals are available for destination weddings! We do recommend having your dresses arrive at least 2 weeks before your leave for your destination. For $10 more you can have your dress rentals arrive 4 weeks before your wedding date.

My wedding is less then 3 months away, can I still order?

Yes! You can order one of our Ready to Ship dresses! These dresses are available to be shipped out within two days of placing your order. Ready to Ship dresses may have been worn before but are in wedding ready condition and available for 60% off our regular purchase price.  

Returns & Refunds

What if I don't return my dress on time?

Please try your absolute best to place your dresses outside of your house for UPS to pick up within three days of the wedding. After three days, there is a $10/day late fee per dress up until the retail price of the dress. In order to avoid this, we suggest that you have the most organized bridesmaid collect the dresses at the end of the night/morning after to get the job done!

Can I get a refund on my dress?

Absolutely! Dress rentals can receive a full refund up to 60 days before your wedding date. Dress purchases can be refunded up to 15 days after receiving your dress.

Ready to Ship dresses are final sale.

What happens if I don't return my dress?

If you don’t return your dress, your card will be charged the retail price of the dress.

Shipping

What shipping courier do you use?

We use UPS for all dress orders.

Do I have to pay extra for return shipping?

We cover the return shipping on all rentals! There is a postage-paid and pre-addressed label included in all packages for you to return the dresses. We will pick up the dresses right from your doorstep!

What if I need to change my shipping address after I've ordered?

No problem! Reach out to stylists@bridesmade.ca with the changes, and we’ll be happy to accommodate.

Size Chart